User Agreement

Please read the complete User Agreement and click "I Agree" at the end of the text to continue with your registration.

What you need to know to use Justice Connect Answers

You can use this website if all of these are true for you:

  • Your gross personal income is below $80,000 per year (plus $8,000 per dependant)
  • You don’t already have a lawyer to help you with your legal problem or have already received legal advice
  • You are aged 18 years or older
  • Your legal question is related to an area of law that our lawyers can answer

We can’t help you if your question relates to any of the following:

  • Criminal law
  • Family law
  • Intervention orders
  • Internal disputes of organisations
  • Commercial matters

We will ask questions to make sure you meet these rules. You must tell the truth. If you don't meet these rules you can't use this website. If you can’t use the website, we can let you know of other places where you might get help. Click here for more information about our eligibility criteria.  

You can use the website to ask 3 different legal questions per year. You can't create a new account to ask additional questions. You must meet our rules every time you use the website.

What we offer

By using this website, you are asking the law practice of Justice Connect to give you legal advice on your specific legal question. A lawyer will provide you advice on behalf of Justice Connect. They will be your lawyer for this limited purpose and will not do anything for you other than provide this help.

The lawyer will answer your questions through this website and will not separately email you an answer or have a phone call or meeting to answer your questions. When the lawyer is finished answering your question, the lawyer will no longer be your lawyer.

Important timeframes

If the lawyer requests more information from you, before answering your question, you will have 10 days to reply and provide the information before the question is closed.

If you have a court date or you need to file something with the court by a specific date, a lawyer may not answer your question in time. You should keep looking for a lawyer while you wait to see if a lawyer will answer your question.

Lawyers have 30 days to answer your question before it will be closed automatically.

Unfortunately, not all questions posted to the site will receive an answer. If a lawyer cannot assist you, an administrator may close your question and send you a notification.

About The Lawyers

The lawyer who answers you is helping you for free. The lawyer works for another law practice and is donating their time to Justice Connect to answer your question.

The lawyer will only write about the problem you put on the website. The lawyer will not help you after that or do anything else for you. You will not be able to find out the individual lawyer’s name, however it will be known to the people who run this website (Justice Connect).

The lawyer will not:

  • make calls or file papers for you
  • go to meetings for you
  • go to court for you
  • write letters or sign documents for you
  • do any other work for you outside this website

The lawyer who answers you can practice law in the state relevant to you and your question. The lawyer will help you understand that state’s laws only and laws may be different in other states.

If you have a concern about the assistance you receive from the lawyer, you can contact Justice Connect in writing by contacting us here. Please include the date you asked your legal question, the subject/title of your legal question and details of your complaint.

Rules lawyers must go by

Lawyers can't knowingly help both sides of a legal issue or a case. For example, they can’t help both a renter and the renter's landlord in the same dispute.

However, the law firm or office the lawyer works for may be helping the other side in your case and the lawyer answering your question may not know it. If the lawyer does know that they are helping the other side of your dispute, they can't answer your question.

Using this website means you understand and agree that the lawyer may be part of a firm or office where another lawyer in their workplace is helping the other side.

You agree that you:

  • waive any entitlement you might have to confidential information Justice Connect or the lawyer’s firm may hold from acting for another client; 
  • the possession of your confidential information does not prevent Justice Connect or the lawyer’s firm from acting for another client; 
  • consent to the use of information barriers to protect your information and that of other clients; and 
  • acknowledge that while the lawyer who answers your question will confirm they have no personal conflict of interest, that lawyer’s firm cannot be prevented from acting on matters that conflict with your instructions providing the lawyer has not shared information regarding your matter with their wider firm or office. 

Disclosure, consent and waiver for information barriers

We use information barriers to help us assist as many people as possible, while also protecting your confidential information.

Our duty of disclosure does not extend to any confidential information held as a result of an earlier matter and you consent to Justice Connect providing advice on that basis.

You agree that:

  • you waive any entitlement you might have to confidential information Justice Connect or the lawyer’s firm may hold from acting for another client;
  • the possession of your confidential information does not prevent Justice Connect or the lawyer’s firm from acting for another client;
  • you consent to the use of information barriers to protect your information and that of other clients; and

acknowledge that while the lawyer who answers your question will confirm they have no personal conflict of interest, that lawyer’s firm cannot be prevented from acting on matters that conflict with your instructions providing the lawyer has not shared information regarding your matter with their wider firm or office. 

We do our best to keep what you say secret

We will do our best to keep what you put on this website secret.

You should know the law could require us to report what you say on this website.  For example, if you say you are going to hurt yourself or someone else, or you say that you or someone you know is abusing a child, the law may require us to tell someone. We keep records of: 

  • What kind of legal problem you had
  • What the lawyer told you
  • Which state you live in
  • Where you went on our website
  • Information used to determine eligibility for the service
  • All other information you give us

We keep this information to help us make our website better. We will not sell it. We won't share it with people in a dispute with you unless a judge orders us to do so or you ask us to do so to help resolve a concern about the lawyer helping you. Also, there are people who help us run our website who may see your question and the lawyer's answer. These people help our lawyers make sure they do a good job trying to answer your questions. 

We will keep your file for at least 7 years, after that we may destroy it at any time.

This information may also be used to advocate for law reform or be studied by researchers who work with us to improve access to justice. Any personal information that could identify you will be removed before files are shared with these researchers or results are made public. Also, all lawyers registered to use this website can see the questions that you type into the website but will not share them unless a judge orders them to do so.

By using this website:

  • You acknowledge that you have read this statement and understand and agree to the above rules.
  • You agree to tell the truth and give all the information you know about your legal problem.
  • You agree to post only three separate legal questions per year.
  • You will not create a new account to ask additional questions.
  • You have read and accept our Privacy Policy and Disclaimer.

 If you don't agree to any of the above, you can't use this website.