Who can use Justice Connect Answers?

You can use JCA if all of these are true for you:

  • Income: your gross personal income is $75,000 per year (plus $7,500 per dependent) or less
  • Unrepresented: you don’t already have a lawyer to help you with your legal problem
  • Age: you are aged 18 years or older
  • Area of law: you have a non-urgent legal question that is related to an area of law that our lawyers can help with

Whether JCA can help you also depends on some additional factors:

  • Conflicts of interest: a conflict of interest arises where Justice Connect has access to information which would prevent us from acting in the best interest of you or other clients. 
  • Capacity: as a free service, we rely on volunteer lawyers. This means in order for your question to be answered there must be a volunteer available with the relevant expertise. 
  • Other reasons: sometimes our ethical and professional obligations may mean we cannot help. 

Our lawyers can answer questions related to the following areas of law: 

  • Housing and homelessness (advising tenants, not landlords) 
  • Financial issues 
  • Work and employment (advising employees, not employers) 
  • Personal rights and safety 
  • Reviewing Government decisions 
  • Fines and Infringements 
  • Other - Contracts 

You can use JCA to ask three different legal questions per year. Each time you use the service you must meet the rules outlined above.

When we can't help?

We can’t help you if your question relates to any of the following areas of law:  

  • Criminal law 
  • Family law 
  • Intervention orders 
  • Internal disputes of organisations 
  • Commercial matters 
  • Migration law
  • Guardianship
  • Wills

JCA Lawyers do not provide urgent or ongoing advice or representation in court.  If you need a lawyer to assist you with an ongoing or complicated legal problem, you can apply for help via Justice Connect’s website, here: Get help – Justice Connect - Apply for free legal help

If you don't meet any of the above criteria, or if Justice Connect Answers is unable to assist you, you can read about other places to find help on our website, here: Other Places to Find Help. 

Justice Connect do not need to provide a reason if we are unable to assist you.